Fred Perry stands as an icon of British heritage, renowned for its Laurel Wreath and commitment to world-class retail experiences. With a legacy of innovation and inclusivity, we are searching for enthusiastic individuals to join our team as we continue to thrive and expand. If you have a passion for fashion, leadership, and delivering exceptional customer service, you could be the person we’re looking for.

Key Holder Opportunity – Elevate Retail Customer Service and Store Operations

As a Key Holder at Fred Perry, you will be a trusted team member, supporting store leadership in maintaining daily operations, delivering outstanding customer experiences, and ensuring the safety and security of the store. This is your chance to step into a visible and impactful retail role, representing our brand values and helping create an inclusive, high-performance retail environment.

Key Responsibilities for Retail Key Holders

• Open and close the store according to company policy, ensuring security procedures are strictly followed.
• Deliver a friendly, knowledgeable, and personal service to all customers, embodying the Fred Perry brand at all times.
• Support the Store Management team with daily operational tasks, acting as the go-to colleague in their absence.
• Process transactions, manage tills and cash handling accurately and responsibly.
• Monitor security and health & safety around the shop floor, reporting and responding to incidents as needed.
• Assist with visual merchandising, product replenishment, and maintaining a clean, welcoming retail environment.
• Address customer needs or concerns promptly, and escalate when appropriate to ensure complete satisfaction.
• Contribute to achieving store targets, supporting colleagues, and taking initiative to drive sales and service excellence.
• Participate in stock handling, deliveries, and regular stocktakes, following procedures to minimise loss and maintain organisation.
• Carry out any additional tasks as requested by Store Management, supporting the overall performance of the team and store.

Essential Skills and Experience for Key Holder Roles in Retail

• Previous experience in a retail environment, with some responsibility for key holding or supervisory tasks preferred.
• Strong team player with excellent communication skills, contributing to a positive and collaborative working atmosphere.
• Confidence providing high standards of customer service and proactively solving problems on the shop floor.
• Reliable, trustworthy, and committed to operational excellence and upholding security standards.
• Organised with strong attention to detail, particularly with till operations and store presentation.
• A passion for retail, learning, and supporting a vibrant and diverse team.
• Flexibility to work a range of shifts, including weekends, evenings and peak trading periods, as required by the store schedule.

Our Commitment to Equality, Diversity, and Inclusion in Retail Careers

Fred Perry is dedicated to fostering a workplace that welcomes and respects all backgrounds and identities. We practice fair, unbiased recruitment – all CVs are anonymised before review to ensure each candidate is assessed solely on their skills and experience.

Why Build Your Retail Career with Fred Perry?

• Join a brand with a celebrated heritage and a forward-thinking, contemporary approach to retail.
• Enjoy structured induction, comprehensive training, and real opportunities for career growth within the company.
• Be part of a supportive and inclusive culture that values creativity and teamwork.
• Play a key part in delivering the legendary Fred Perry customer experience and shaping our ongoing retail success.

If you’re excited to deliver service excellence, keep standards high, and step forward as a trusted Key Holder, we encourage you to apply now and join the Fred Perry team.