People Operations Assistant
Triple Wimbledon champion Fred Perry founded his brand in 1952. He was the son of a cotton spinner, who played and fought his way through, always with style – and despite the establishment. Today, Fred Perry is a global community of over 370 employees, all inspired by the Laurel Wreath and what it represents
PURPOSE:
This entry-level role is a key part of the People team, looking after our London Head Office and US and German offices, as well as the global retail teams. The role reports to the People Operations & Payroll Coordinator and also works closely with the Retail teams. As our People Operations Assistant, you will coordinate our new starter onboarding and offboarding information and also information for the monthly payrolls. Your role will also include people-system-related activity on HiBob.
The ideal candidate will already be working in a retail business and have a genuine interest in working within a people team function. Personality and approach will be as important as your experience. You need to be resilient, driven and focused on achieving results.
KEY RESPONSIBILITIES:
- Being the first point of contact for employee queries via our People platforms (holiday/sickness/absence, etc.) via face-to-face, email, telephone and Microsoft Teams
- Maintaining the e-filing system (creating and updating personnel files)
- Coordinating new joiners' end-to-end process and updating the People Admin tracker
- Inputting new starter information on HiBob (People system)
- Being the main owner of HiBob, ensuring all information is kept up to date, as well as helping streamline processes
- Conducting people inductions and sending relevant induction emails to new London Head Office employees
- Sending resignation emails to leavers in the London Head Office and to store managers
- Advising our IT department (London Head Office only) and broker for BUPA (if applicable) about leavers and leaving dates.
- Assisting with updating and implementing people policies and procedures
- Compiling the monitoring of holiday and sickness
- Birthday vouchers – ordering and coordinating birthday vouchers
- Pension letters (putting them together, saving them in pension folders and sending them to employees)
- Buddy Scheme – sending out Buddy Scheme email, updating the tracker with new employees and arranging lunch vouchers
- Arranging maternity and paternity gifts
- Arranging sympathy flower deliveries
- Managing healthcare requests
- BUPA registration – sending sign-up emails to our BUPA broker Verlingue
- Adding family members to the payroll adjustment folder
- Downloading the latest BUPA membership list every month from Bupa Connect and ensuring all leavers have been captured
- Updating the Peninsula authorised caller list and sending it to Peninsula if any changes.
- Managing internal and external reference requests, e.g., mortgages, new employment, and tenancy
- Acting as main note taker for all People formal meetings
- Ordering and issuing out Long Service Awards (all offices and stores)
- Credit cards – once a new card for an employee arrives, processing the new card on HiBob and arranging for it to be handed over to Finance
- Assisting the People team with research and booking of company social events, such as Pub Quiz, Summer Party and Christmas Party
- Liaising with store managers and employees in our retail stores
- Managing Reward Gateway, adding new joiners and removing leavers and updating information when necessary
- Pulling reports from HiBob when necessary for the wider team
- Bulk send communication of updates to employees
THE PERSON:
- High level of discretion and ability to work confidentially
- Excellent attention to detail
- Experience working within a retail company
- Organisation skills – ability to prioritise and possess excellent time management
- Good work ethic
- Flexible and adaptable
- Experience in using and maintaining a people platform (HiBob experience desirable – not essential)
- Excellent communication and interpersonal skills
- Ability to build good working relationships quickly
- Good written and verbal English
- Good working knowledge of Microsoft Office
- Highly organised and able to plan and organise your workload
- Able to work on own initiative as well as part of a team
- Able to stay calm in difficult situations
HOURS:
We actively encourage our teams to have a good work/life balance, and so we are pleased to offer flexible working shifts at Fred Perry HQ. Our core shift hours are from 10am to 4.30pm, so employees can choose to start and finish early or start and finish late. (i.e., work 8:00am-4:30pm, or 10:00am-6:30pm, etc.). We also have a 30-minute early finish on Fridays.
As we continue to work in a more flexible way, the Head Office acts as a brand hub, where we can all connect and collaborate with one another. This role is a mix of office-based (London) and remote working. We will expect the employee to come into the office regularly for face-to-face meetings and to work alongside their team on collaborative projects.
BENEFITS:
We are proud to offer a wide range of benefits to all our staff and continue to reassess what our community needs from us to thrive. We don’t want to be a good company to work for; we want to be a great one. Here are some things we currently offer:
- Annual performance-related bonus
- Competitive salary
- Generous staff discount and regular sample sales
- Generous pension scheme with 8.5% company contribution
- Option to buy an extra 5 days' holiday annually
- Enhanced maternity and paternity packages
- Life insurance
- Private healthcare
- Cycle to work scheme
- Early finish Fridays
- Season ticket loan
- Additional benefits with long service
- 25 days of annual leave plus bank holidays
- Annual birthday vouchers
- EAP
- Social Events
We actively welcome applications from people of all different backgrounds. Your CV will be submitted to hiring managers with all personal details hidden to ensure anonymity.
Perks & Benefits
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Flexible working hours
Our Head Office team can decide what time they come in. You also have the option to work from home!
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25 days holiday
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Staff discount
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Healthcare & Life Insurance
All our Fred Perry team members can access our EAP for free
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Buy extra Holidays
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Cycle to work
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Generous pension scheme
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Plus more
OUR COMPANY
Our head office is in the heart of London. It’s where everything happens from Design, Product Development, Marketing, Customer Service and Operations. We have over 200 shops around the world, from Manchester to Brighton, Paris, New York, Seoul and Tokyo to name a few.
We’re an ambitious brand, collaborating with some of the best designers and partners in the world. But we’re only as good as our employees, so we look to attract people who are passionate with diverse backgrounds and experience.
Our commitment to Diversity, Equality, and Inclusion is paramount. We aim to Develop, Empower and Inspire our employees, reinforcing our mission, purpose and values of building an iconic brand. Our commitment to empowerment goes beyond inclusion; it's about recognising and harnessing the full spectrum of talent within our organisation. We will prioritise creating an environment where every individual feels valued and respected, regardless of background or identity.
About Fred Perry Ltd
Today, Fred Perry is a global community of over 400 employees, all inspired by the Laurel Wreath and what it represents.
Fred Perry has never adjusted its course for anyone. This philosophy has led to long term collaborations with like-minded partners, from Comme des Garçons to Amy Winehouse and from Raf Simons to Charles Jeffrey LOVERBOY.
Our way was given to us by Fred: Always with integrity. Always with personality.
People Operations Assistant
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