Wholesale Operations Controller

We are recruiting for a Wholesale Operations Controller to lead the Direct Shipments and Customer Service team. As the Direct Shipment and Customer Service Controller you will ensure that your team meets all deadlines designed to allow the movement of goods from our logistics operations to our wholesale customers.

The Role

  • Oversee all relevant customer booking in processes and documentary requirements and seek to continually modernise our own systems to match
  • Together with the Logistics function review a new customer’s SOP and on-board into our operation
  • Provide senior management weekly updates and shipping performance reports 
  • Control and oversee the new quarters sample dispatch and manage the release of stock for our timed launches
  • Manage the assignment of stock locations to sales order headers in a timely manner
  • Prioritise work load release to our pick and pack operations worldwide and in conjunction with the Logistics Manager agree the allocation of resource to process orders on time
  • Manage the distribution of stock where we are in deficit ensuring key customers receive a viable allocation
  • Oversee all relevant customer booking in processes and documentary requirements and seek to continually modernise our own systems to match
  • Authorise stock returns from customers and control the issue of credit notes. Making sure the timely resolution of customer claims for incorrect deliveries
  • Ensure total visibility of stock in freight agents and ensure its optimised release to our customers and their agents
  • Undertake any duties that are assigned to you that fit your skill set

About You

You will be the point of contact for all wholesale customer operations, you will be liaising with the Planning/Production and Logistics department. You will have experience managing a medium sized team and an expert in wholesale/sales administration processes. 

  • Minimum 2-3 years experience managing a medium sized team
  • Have an eye for detail, with strong delegation experience
  • Able to run several projects concurrently
  • Experience of an ERP system
  • Excellent communication skills, both written and verbal
  • Knowledge of Excel - intermediate/advanced

Hours and Benefits

Flexible working shifts – Our core shift hours are from 8am – 10:00am, i.e. employees can choose to work 8-4:30pm, 8:30-5pm, 9-5:30pm etc. plus 30 mins early finish on Fridays

  • Annual company performance related bonus
  • Competitive salary, reviewed every year
  • Pension scheme – 8.5% company contribution
  • Option to buy extra holidays
  • Life insurance & Private Healthcare
  • Cycle to work scheme
  • Early finish Fridays
  • Season Ticket Loan
  • 25 days annual leave plus Bank Holidays
  • Birthday Vouchers

Usually responds within a day

Or, know someone who would be a perfect fit? Let them know!

Perks & Benefits

  • Flexible working hours

  • 25 days holiday

  • Staff discount

  • Healthcare & Life Insurance

  • Buy extra Holidays

  • Cycle to work

  • Generous pension scheme

  • Plus more

Work With Us

Our head office is in the heart of London. It’s where everything happens from Design, Product Development, Marketing, Customer Service and Operations. We have over 200 shops around the world, from Manchester to Brighton, Paris, New York, Seoul and Tokyo to name a few. 

We’re an ambitious brand, collaborating with some of the best designers and partners in the world. But we’re only as good as our employees, so we look to attract people who are passionate with diverse backgrounds and experience. 

Already working at Fred Perry Ltd?

Let’s recruit together and find your next colleague.


Applicant tracking system by Teamtailor