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Customer Service Advisor

Fred Perry has always been different.

We’re only as good as our employees, so we look to attract people who are passionate and with diverse backgrounds and experience.

We are recruiting for a Customer Service Advisor to join our established operations department here at Fred Perry. 

If you love Excel and work in a customer service admin or wholesale/ logistics environment - this could be the perfect role for you!

The Role

  • Enter all customer orders onto our system by the given deadlines and maintain customer profiles
  • Ensure sales order details on the system are constantly updated, including the deletion of withdrawn styles
  • Send customers; withdrawn letters, order acknowledgements, Invoices and packing lists via email
  • Process and track orders and provide administration support when required
  • Raise invoices and ensure that they are transmitted in a timely manner to the customers
  • Liaise with the Credit Control team regarding any payment issues that may hinder shipments to specific customers
  • Authorise faulty stock returns from customers, and in conjunction with Credit Control issue credit notes applying the correct reason codes
  • Liaise with the Logistics Team with regards to customer’s special labeling, packaging and delivery requirements
  • Prepare any export shipping documentation including invoices, certificates of origin, packing lists and proforma invoices
  • Fully update on a regular basis both your line manager and our customer base of any prevailing logistic issues
  • Ensure filing is up to date and provide support to team members by covering for vacations and undertake any duties that are assigned to you

About You

This is a great role for someone who is analytical, organised and has a good eye for detail! Previous logistics experience is not essential, however you must be proficient in excel and understand the impact of great customer service.

  • Excellent written and verbal communication skills
  • Numerate with strong analytical and computer literacy
  • Intermediate Excel knowledge is essential
  • Team player - build relationships with other internal and external teams and functions
  • Organisational skills and strives for a high level of accuracy
  • Excellent work ethic and ability to multi-task

Hours and Benefits

Fred Perry prides itself on offering all Head Office staff flexible working hours: core hours are 9 - 5:30pm, 37 hours per week plus early finish Fridays!

  • Pension scheme - 8.5% company contribution
  • Life insurance and Private healthcare
  • Performance related bonus scheme
  • Travel card loan
  • 25 days annual leave inclusive of Christmas shutdown day
  • Buy extra holidays
  • Cycle to work scheme
  • Generous staff discount
Apply for this job

Or, know someone who would be a perfect fit? Let them know!

Perks & Benefits

  • Flexible working hours

  • 25 days holiday

  • Staff discount

  • Healthcare & Life Insurance

  • Buy extra Holidays

  • Cycle to work

  • Generous pension scheme

  • Plus more

Work With Us

Our head office is in the heart of London. It’s where everything happens from Design, Product Development, Marketing, Customer Service and Operations. We have over 200 shops around the world, from Manchester to Brighton, Paris, New York, Seoul and Tokyo to name a few. 

We’re an ambitious brand, collaborating with some of the best designers and partners in the world. But we’re only as good as our employees, so we look to attract people who are passionate with diverse backgrounds and experience. 

Already working at Fred Perry Ltd?

Let’s recruit together and find your next colleague.


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