Customer Service Retail Assistant - 30 Hours

Were looking for an enthusiastic & motivated person to join our customer service team. The role requires good availability and desire to engage with our customers to build a positive brand experience.

Fred Perry has always been different.

We’re only as good as our employees, and so we look to attract people who are passionate and with diverse backgrounds and experience.

We offer a great benefits here at Fred, not to mention a very generous staff discount and amazing pension contribution!

The Role

  • Greet all customers promptly and courteously as they enter the store
  • Aim to maintain and create customers not just sales, by representing our brand
  • Support the Store Management team by feeding back customer comments
  • Create a retail environment that is innovative, unique and customer friendly
  • Adhere to the health & safety policy and security procedures, to help prevent theft as detailed in the Fred Perry loss prevention handbook
  • Be proactive in Loss Prevention by keeping the stockroom well organized and maintaining proper safety procedures
  • Check stock daily to ensure that all products are adequately stocked, ticketed, sized and available for customers
  • Discover  the specific needs of each person that enters the store by using open questions and developing your product & brand knowledge
  • Understand the returns policy and how it can be used as a positive selling tool
  • Be proactive in your ongoing education regarding the company, weekly reports, products, and local retail business
  • Always providing a friendly telephone manner 
  • Maintain a positive and cheerful attitude and cooperate with strong teamwork

About You

This is a great opportunity to be part of an ambitious brand that collaborates with some of the best designers and partners in the world.

  • Available to work 5 days a week, including at weekends
  • Positive, enthusiastic approach to the Fred Perry Brand
  • Great communication skills
  • Organised & Motivated


  • Pension scheme - 8.5% company contribution
  • Life insurance
  • 25 days annual leave inclusive of Christmas shutdown day
  • Staff discount
  • Company Bonus Scheme

"Fred Perry believe in diversity and inclusion, we want you to know that your CV will be submitted anonymously and personal details will be hidden from hiring managers until the interview stage. We encourage you to remove any identifying information from your CV, such as address and date of birth before submitting your application."

Or, know someone who would be a perfect fit? Let them know!

Perks & Benefits

  • Flexible working hours

  • 25 days holiday

  • Staff discount

  • Healthcare & Life Insurance

  • Buy extra Holidays

  • Cycle to work

  • Generous pension scheme

  • Plus more

Work With Us

Our head office is in the heart of London. It’s where everything happens from Design, Product Development, Marketing, Customer Service and Operations. We have over 200 shops around the world, from Manchester to Brighton, Paris, New York, Seoul and Tokyo to name a few. 

We’re an ambitious brand, collaborating with some of the best designers and partners in the world. But we’re only as good as our employees, so we look to attract people who are passionate with diverse backgrounds and experience. 

Already working at Fred Perry Ltd?

Let’s recruit together and find your next colleague.


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