Ecommerce Accounts Assistant

Fred Perry will never favor short term gain if it, in anyway, devalues the long-term strength of the brand. We continue to be a profitable global niche brand with strong values of integrity, personality and individuality.

Our Credit Control team now have an opportunity, for an Ecommerce Accounts Assistant to join their team.

This role will be based at our head office in London; however Fred Perry has fully embraced the new world of remote working and flexibility can be offered. With a hybrid of both home and office working.

The main purpose of this role is to ensure all incoming payments from the website are being correctly allocated in the sales ledger, processing and reporting on fees charged and transactions are correct. You will handle all fraudulent/chargeback claims and correspond with the consumer and third parties where required, keeping records. Generate excel reporting from various sources and liaise with all levels of management within the business. In the near future you will also be involved in the role out of a new internal system.

The Role

  • Identify potential fraudulent transactions through the website and on payment acquirers’ portals, cancelling orders and processing refunds for these where required.
  • Releasing other credit held orders from the system to the warehouse for processing.
  • Create excel spreadsheets detailing payments from various payment acquirers’ websites daily by country and currency.
  • Build bank statements receipts with charges to post to the AR ledger.
  • Post payments to the AR ledger accounts and allocate to the correct invoices and credit notes, posting over and under payments.
  • Make refunds to customers through external systems, keep records and liaise with other departments where required.
  • Prepare documentation for signature by management for refunds that cannot be made through websites.
  • Maintain a log of daily bank charges by payment acquirer for the Finance departments monthly reporting.
  • Liaise with Credit Manager, Ecommerce department, warehouse and payment card issuers to investigate and resolve charge back claims.
  • Assist with staff sales orders and payments as required.
  • Assist with any other credit control responsibilities as required.
  • Work with the credit manager in the role out of the new system due in 2022. Look at new processes and procedures to be implemented and provide training to the wider credit control team.

About You

  • Previous experience of Ecommerce in a retail environment
  • Proficient in Excel
  • Self-starter, attention to detail
  • Ability to work under pressure
  • Good communication skills
  • Account receivable knowledge

Hours and Benefit

  • Pension scheme – 8.5% company contribution.
  • Early finish on a Friday.
  • Birthday vouchers.
  • Staff discount.
  • Buy extra holidays. 
  • Life insurance. 
  • Private healthcare.
  • 25 days annual leave not including bank holidays.
  • Company bonus and much much more!

"Fred Perry believe in diversity and inclusion, we want you to know that your CV will be submitted anonymously and personal details will be hidden from hiring managers until the interview stage. We encourage you to remove any identifying information from your CV, such as address and date of birth before submitting your application.

Or, know someone who would be a perfect fit? Let them know!

Perks & Benefits

  • Flexible working hours

  • 25 days holiday

  • Staff discount

  • Healthcare & Life Insurance

  • Buy extra Holidays

  • Cycle to work

  • Generous pension scheme

  • Plus more

Work With Us

Our head office is in the heart of London. It’s where everything happens from Design, Product Development, Marketing, Customer Service and Operations. We have over 200 shops around the world, from Manchester to Brighton, Paris, New York, Seoul and Tokyo to name a few. 

We’re an ambitious brand, collaborating with some of the best designers and partners in the world. But we’re only as good as our employees, so we look to attract people who are passionate with diverse backgrounds and experience. 

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