Customer Service Advisor

Customer Service Advisor - Mat Cover 9-12 months

We are recruiting for an Customer Service Advisor to join our established Operations department here at Fred Perry. You will be based in our London head office and will be the point of contact for our key distributors in departments such as, House of Fraser, John Lewis and Debenhams.

The Role

  • Proactively work with your designated markets, Fred Perry Brand Managers and the Planning department to process seasonal orders 
  • Ensure sales order details on the system are constantly updated, including the deletion of withdrawn styles
  • Closely liaise with the Purchasing and Planning departments to facilitate the customer's requirements, quarterly style launches and stock information
  • Prepare export shipping documentation including invoices, certificates of origin, packing lists and proforma invoices
  • Liaise with the Credit Control department regarding any payment issues that may hinder shipments to customers
  • Authorise faulty stock returns from customers and in conjunction with Credit Control, issue credit notes applying the correct reason codes
  • Ensure filing is up to date and provide support to team members by covering for vacations and undertake any duties that are assigned to you

About You

This is a great role for someone who is analytical, organised and has a good eye for detail! Previous logistics experience is not essential, however you must have excellent excel knowledge and head office experience.

  • Excellent written and verbal communication skills
  • Numerate with strong analytical and computer literacy skills
  • Experience using stock systems and able to multi-task
  • Advanced Excel knowledge is essential
  • Team player - build relationships with other internal and external teams and functions
  • Organisational skills and strives for a high level of accuracy
  • Excellent work ethic

Hours and Benefits

We offer flexible working hours to all head office employees. Due to the current situation we can consider candidates that wish to work both remotely and in the office.

Our core shift hours are from 8am – 10:00am, i.e. employees can choose to work 8-4:30pm, 8:30-5pm, etc. plus early finish on Friday!

  • Pension scheme - 8.5% company contribution
  • 25 days annual leave inclusive of Christmas shutdown day
  • Generous staff discount
  • Plus more

"Fred Perry believe in diversity and inclusion, we want you to know that your CV will be submitted anonymously and personal details will be hidden from hiring managers until the interview stage. We encourage you to remove any identifying information from your CV, such as address and date of birth before submitting your application."

Or, know someone who would be a perfect fit? Let them know!

Perks & Benefits

  • Flexible working hours

  • 25 days holiday

  • Staff discount

  • Healthcare & Life Insurance

  • Buy extra Holidays

  • Cycle to work

  • Generous pension scheme

  • Plus more

Work With Us

Our head office is in the heart of London. It’s where everything happens from Design, Product Development, Marketing, Customer Service and Operations. We have over 200 shops around the world, from Manchester to Brighton, Paris, New York, Seoul and Tokyo to name a few. 

We’re an ambitious brand, collaborating with some of the best designers and partners in the world. But we’re only as good as our employees, so we look to attract people who are passionate with diverse backgrounds and experience. 

Already working at Fred Perry Ltd?

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